Privacy Policy

Information This Website Collects

We collect information from you when you:

Register on our website
Place an order
Enter a contest or sweepstakes
Respond to a survey or communication (such as email or SMS)
Interact with our site or services in any other way

When registering or placing an order, you may be asked to provide:

Full name
Email address
Mailing address
Phone number
Credit card or payment information
Other identifying or contact information

You may also browse our website anonymously.

Information Collected via Twilio Services

If you interact with us via SMS, phone, or other communication services provided by Twilio, we may collect:

Your phone number
The content of SMS or MMS messages
Your IP address at the time of interaction
Device or browser information
Message metadata (timestamps, delivery status, etc.)
Communication logs (records of messages sent or received)

These details are collected and stored securely to help us manage communication, customer support, transaction verification, and opt-in confirmations.

We also collect limited information about gift recipients to fulfill orders. This information is not used for marketing purposes.

Like many websites, we use cookies to enhance your experience and collect data. See the section below for details.

How We Use Your Information

We may use the information collected from you in the following ways:

To personalize your experience and deliver relevant content or product recommendations
To improve customer service and support
To verify identity and reduce fraud
To process your transactions
To send SMS alerts, order updates, appointment reminders, or opt-in confirmations via Twilio (with your consent)
To administer promotions, surveys, or other site features
To send periodic emails or SMS communications if you’ve opted in

You can opt out of marketing messages at any time through your account settings or by replying “STOP” to any SMS message we send.

How We Protect Your Information

We implement industry-standard security measures to protect your personal information:

Personal data is stored on secure networks and accessible only to authorized personnel
Sensitive data, including payment and communication details, is transmitted using Secure Socket Layer (SSL) encryption
Twilio communication logs and metadata are securely stored in compliance with Twilio’s security standards

Use of Cookies

Cookies are small files stored on your computer by your web browser. We use cookies to:

Remember and process items in your shopping cart
Analyze user preferences and site activity to enhance your experience
Enable features like session login and account management

You may disable cookies in your browser settings, though this may affect site functionality.

Third-Party Services and Twilio

We may use third-party services to enhance our site functionality, including:

Twilio for sending SMS alerts, appointment confirmations, and other transactional messages
Analytics tools to better understand user behavior
Secure payment processors for handling transactions

These providers are required to maintain the confidentiality and security of your information.

Twilio may collect and store data according to their Privacy Policy.

Disclosure to Third Parties

We do not sell, trade, or rent your personal information. We may share it with trusted third parties under these conditions:

With service providers (such as Twilio, payment processors, or hosting partners) who help operate our business
When legally required or to enforce our site policies
To protect our or others’ rights, property, or safety

How You Can Opt-Out or Manage Your Information

To opt out of emails, update your preferences in your account settings
To opt out of SMS, reply “STOP” to any message from us
To delete your account and associated data, log into your account and remove personal details
Note: We may retain records of completed transactions as required for business or legal purposes

Third-Party Links

Our website may include links to other sites. These have independent privacy policies, and we are not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page.
Last updated: 03/27/2025

Questions or Feedback

We welcome your feedback and questions about this policy or our data practices. Please contact us directly for support.

Your Consent

By using our website and services (including SMS), you consent to this Privacy Policy and the collection and use of your information as described.