Policies & Terms

Information This Website Collects

We collect information from you when you:

• Register on our website
• Place an order
• Enter a contest or sweepstakes
• Respond to a survey or communication (such as email or SMS)
• Interact with our site or services in any other way

When registering or placing an order, you may be asked to provide:

• Full name
• Email address
• Mailing address
• Phone number
• Credit card or payment information
• Other identifying or contact information

You may also browse our website anonymously.

Information Collected via Twilio Services

If you interact with us via SMS, phone, or other communication services provided by Twilio, we may collect:

• Your phone number
• The content of SMS or MMS messages
• Your IP address at the time of interaction
• Device or browser information
• Message metadata (timestamps, delivery status, etc.)
• Communication logs (records of messages sent or received)

These details are collected and stored securely to help us manage communication, customer support, transaction verification, and opt-in confirmations.

We also collect limited information about gift recipients to fulfill orders. This information is not used for marketing purposes.

Like many websites, we use cookies to enhance your experience and collect data. See the section below for details.

How We Use Your Information

We may use the information collected from you in the following ways:

• To personalize your experience and deliver relevant content or product recommendations
• To improve customer service and support
• To verify identity and reduce fraud
• To process your transactions
• To send SMS alerts, order updates, appointment reminders, or opt-in confirmations via Twilio (with your consent)
• To administer promotions, surveys, or other site features
• To send periodic emails or SMS communications if you’ve opted in

You can opt out of marketing messages at any time through your account settings or by replying “STOP” to any SMS message we send.

How We Protect Your Information

We implement industry-standard security measures to protect your personal information:

• Personal data is stored on secure networks and accessible only to authorized personnel
• Sensitive data, including payment and communication details, is transmitted using Secure Socket Layer (SSL) encryption
• Twilio communication logs and metadata are securely stored in compliance with Twilio’s security standards

Use of Cookies

Cookies are small files stored on your computer by your web browser. We use cookies to:

• Remember and process items in your shopping cart
• Analyze user preferences and site activity to enhance your experience
• Enable features like session login and account management

You may disable cookies in your browser settings, though this may affect site functionality.

Third-Party Services and Twilio

We may use third-party services to enhance our site functionality, including:

• Twilio for sending SMS alerts, appointment confirmations, and other transactional messages
• Analytics tools to better understand user behavior
• Secure payment processors for handling transactions

These providers are required to maintain the confidentiality and security of your information.

Twilio may collect and store data according to their Privacy Policy.

Disclosure to Third Parties

We do not sell, trade, or rent your personal information. We may share it with trusted third parties under these conditions:

• With service providers (such as Twilio, payment processors, or hosting partners) who help operate our business
• When legally required or to enforce our site policies
• To protect our or others’ rights, property, or safety

How You Can Opt-Out or Manage Your Information

• To opt out of emails, update your preferences in your account settings
• To opt out of SMS, reply “STOP” to any message from us
• To delete your account and associated data, log into your account and remove personal details

Note: We may retain records of completed transactions as required for business or legal purposes.

Third-Party Links

Our website may include links to other sites. These have independent privacy policies, and we are not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page.

Last updated: 03/27/2025

Questions or Feedback

We welcome your feedback and questions about this policy or our data practices. Please contact us directly for support.

Your Consent

By using our website and services (including SMS), you consent to this Privacy Policy and the collection and use of your information as described.

At Sky Medical Supplies, we offer flexible rental options for medical equipment to meet your short-term and long-term needs. Our rental policy ensures a smooth and transparent rental experience.

Rental Agreement Terms

By signing our Rental Agreement, you agree to the following terms and conditions:

Rental Period & Pricing

Rental rates vary by product and duration. All rental agreements include:

• Weekly and monthly rental options available for most equipment
• Security deposit required (refundable upon equipment return in good condition)
• Delivery and pickup services available (fees may apply)
• Flexible rental extensions subject to equipment availability

Returning Rental Equipment

To return rental equipment:

• Contact us at least 24 hours in advance to schedule pickup or arrange return
• Ensure equipment is clean and in good working condition
• Include all accessories, manuals, and original packaging if applicable
• Once equipment is inspected and approved, your security deposit will be refunded

Questions About Rentals?

For questions about our rental policies, availability, or to start a rental, please contact our team. We're here to help you find the right medical equipment for your needs.

We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward return process.

Return Eligibility Requirements

To be eligible for a return, your item must meet all of the following criteria:

How to Return an Item

1. Contact us: Email us at [email protected] or call (720) 350-4073 to initiate a return
2. Get authorization: We'll provide you with a Return Authorization (RA) number
3. Package securely: Pack the item in its original packaging with the RA number visible
4. Ship back: Send the item to our return address (provided with your RA number)
5. Receive refund: Once received and inspected, we'll process your refund within 5-7 business days

Refund Processing

Refunds will be processed to the original payment method used for the purchase. Please allow 5-7 business days after we receive your return for the refund to appear in your account. Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped.

We offer reliable shipping options to get your medical supplies and equipment to you quickly and safely. We ship nationwide from our facility in Denver, Colorado.

Order Processing Time

Orders are typically processed within 1-2 business days from the time your order is placed and payment is confirmed. Orders placed on weekends or holidays will be processed the following business day. You will receive an email confirmation with tracking information once your order ships.

Shipping Options & Rates

We offer multiple shipping options to meet your needs:

Delivery Areas

We ship to all 50 states, U.S. territories, and APO/FPO addresses. International shipping is not currently available.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. You can track your package in real-time using the carrier's website or our order tracking page.

Shipping to Multiple Addresses

If you need to ship items to different addresses, please place separate orders for each shipping address. This ensures accurate tracking and timely delivery.

Large or Heavy Items

For large medical equipment or heavy items (hospital beds, power wheelchairs, etc.), we offer white-glove delivery service. Our team will contact you to schedule a convenient delivery time and provide setup assistance if needed. Additional fees may apply for this service.

Delivery Issues

If you experience any issues with delivery, including:

• Delayed shipments
• Damaged packages upon arrival
• Missing or incorrect items
• Delivery to wrong address

Please contact us immediately at [email protected] or (720) 350-4073. We'll work quickly to resolve any issues.

Welcome to Sky Medical Supplies LLC (referred to as "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.