To place an order, please call  (720)-350-4073. 

Placing Orders

For any problems encountered during checkout, please contact customer service by email via admin@oype.com. Alternatively, call customer service at (720)-350-4073.

Upon placing an order, you will receive a confirmation email at the email address you provided during checkout. You will also receive an email from our automated system every time the status of your order changes, including a shipment email which will normally include tracking information. Periodically, customer support will update the orders' notes, which will be available for viewing through your account using the order number.

When placing an order, please allow us a minimum of 24 hours for items to ship if you are in Colorado. Freight orders often require additional time for shipping than orders that ship via standard shipping. Every effort is made to accurately estimate the time-to-ship in item descriptions. However, for specific questions regarding the delivery timeline for an item, please contact custom service at admin@oype.com.

Cancellations

You may cancel an order as long as it has not yet been processed, which is indicated by the status "Awaiting Fulfillment". When an order status is changed to "Awaiting Shipment", the order is in the final stages of processing and packaging and can no longer be canceled.

Shipping Times

This Sky medical supply strives to provide customers with immediate shipping whenever possible.

Shipping Carriers

This website store ships most orders via USPS, FedEx, or UPS, with tracking information.

Freight Shipments

If you place an order for an oversized and/or heavy item(s), your order may ship via freight. Freight shipment companies will vary according to the supplier. Basic freight services include economy shipping to the address provided at checkout. If additional services are required, such as a lift gate or inside (white glove) delivery, please note that in the order comments section at checkout, we will contact you to arrange those services. Additional fees may apply.

Please provide an accurate phone number and address at checkout -- the freight carrier will contact you to schedule an appointment for delivery. Suppose the freight carrier cannot make contact with you to schedule the delivery promptly. In that case, you will be responsible for paying the expense of any additional storage fees that occur before receiving your item. Should you refuse to cover additional costs incurred, you will forfeit your right to the merchandise purchased and any monies paid towards the purchase and delivery of the said item.

All freight shipments must be opened and inspected by you within 24 hours of receiving the delivery.

Rush Shipments

All orders ship via ground services unless otherwise noted. If you require a rush shipment or if you have a specific deadline that you need to meet, please contact customer service about the order you wish to place at admin@oype.com and be sure to include your desired delivery date. We will do our best to accommodate your request. Additional rush shipping charges may apply. Rush shipment dates are estimated based on information obtained by the supplier. This store does not assume any liability or incurred costs for deviations from this estimation caused by supplier delays.

Shipment Tracking

This website always provides timely and accurate shipping status and tracking information on all purchases, including freight shipments. However, our ability to provide this information is dependent on the supplier. All customers will receive email notifications of shipment, including tracking (as available) when an item ships. Please ensure that you provide an accurate email address at checkout.

If you are a registered member of this site, you may check on the status of your shipment at any time by clicking on "My Account" and navigating to the "View Order Status" and "View Order Details" sections. This store's customer care staff will make periodic updates on the status of a shipment that may be viewed there.

All customers may track orders by visiting our Track Your Order page and entering the shipment's tracking number into the search box.

If you have any questions concerning the location of an order you have placed, please contact us at  admin@oype.com.

General Return Policy

This website is proud to offer our customers a unique selection of items designed to enhance your outdoor lifestyle at affordable prices. While we would love to provide flexible options for every purchase, we must adhere to the return policies set by our many suppliers. This website makes every effort to update the return policies for each item on the product page. However, it is not always possible to provide the most accurate information. (Should suppliers change their return policy without notifying This website, we are still bound by their most current terms and agreements.)

Before completing your purchase, please carefully read the “Other Details” information on each product page to ensure you understand each item's return conditions and policies. If there is no return information listed, please contact This website to inquire about the policy for a particular item at  admin@oype.com.

Return Authorization

This website must approve all return requests, regardless of the terms stated for each item. If you would like to process a return, please email us at  admin@oype.com and include your order number and reason for return. Once your request has been received and approved on this website, we will issue you return authorization. (Note: We are unable to process unauthorized returns.) All returns are at the sole discretion of This website.

Specialty Item Returns

We will provide special instructions for returns on furniture, oversized items, and other products shipped via a delivery service. Please contact our Customer Care for details.

Ineligible Items

We regret that we cannot process returns on items not in their original packaging. Additionally, This website is unable to process a return for items that are identified as either on "Clearance" or "Sale" or items that are listed as "Final Sale." This policy applies to articles identified as "non-returnable" or "ineligible for return" on their product page.

Return Timeline

All eligible products must be returned to This website within 14 days of delivery. Any items received after the 14-day return period will not be processed for return and will be returned to the sender. Additional shipping charges may apply. This website attempts to process all returns within one (1) week of receipt.

Return Shipments

This website recommends using a trackable shipping service to return your shipment to us. We do not guarantee that we will receive your returned item. This website does not cover the costs of returning an item to the supplier or us.

Return Restocking Fee

According to the supplier's policy, returns and exchanges may be subject to a restocking fee. This website attempts to list these policy exceptions, as applicable, on the product page for each item; however, we are not liable or responsible for changes in the stated exceptions or the absence of a policy. If you have questions about the return conditions of a specific item, please contact This website before purchasing.

Refunds + Credits

The decision to issue either a refund or a credit is at This website's sole discretion. If approved for a refund, it will be automatically applied to your credit card or the original payment method. If approved for credit, a credit will be issued to your This website customer account for use with future purchases. This website will process all refunds and/or credits once the returned items have been received by our warehouse and are deemed to be in suitable (undamaged and unused) condition.

Refunds and credits are provided, considering the original outbound shipping costs and any applicable restocking fees. Customers will be responsible for the original outbound shipping costs, even if the cost was included in the product price (i.e., "Free Shipping" or subsidized shipping costs included in the retail price and may or may not be identified on the product page.)

Damaged Items

In the unlikely event that your shipment arrives damaged, please contact customer service at  admin@oype.com within 24 hours of receiving the order. Do not discard the damaged item or the original packaging. Be prepared to submit photos to customer service of the packaging and the damage to the articles. For insurance purposes, we will be unable to process any claims for damaged shipments that do not have accompanying photographs.

Erroneous + Defective Items

If you have received an item in error, or if the quality of the item you ordered is not up to the manufacturer’s standards, please contact customer service at  admin@oype.com within five days of receiving your order.